Skincare
Policies

The best way to cancel your Ayurda Australia online skincare product order is to call or email us ASAP and providing the order has not been sent; we will cancel it. However payment is automated through DirectOne Payment Solutions and for us to ensure a prompt refund, you will need to provide us with your credit card details via phone on (03) 5261 6328. 

Please remember that in most cases, online skincare product orders placed are dispatched the same or next business day. Orders that have been dispatched cannot be cancelled or refunded due to Health and Safety Regulations. 

Ayurda Australia Contact Details

info.au@ayurda.com

How to do I return, refund and exchange?

It is our desired intent for you to be satisfied with your Ayurda purchase. Ayurda USA can accept returns on items purchased through this online store within 15 days of original purchase. If you need to return or exchange unopened or unused items purchased, give us a ring first in order to obtain a return authorization number and shipping label if needed. If we proved you with a prepaid shipping label (sent to you via email or fax), we will just deduct the shipping cost from your refund or make an adjustment on your replacement order.  Be sure and have your receipt and order number when you call. For products that are returned for refund, your account will be refunded once we have received your return shipment.

We are unable to refund shipping charges on returns or exchanges and we cannot accept any used or unused skincare products after 15 days. We will gladly replace any damaged or defective item immediately.

Any refunds will be reimbursed using the same method used to make payment for the order. Return postage will be reimbursed in the case of damaged, defective or incorrectly sent items (as determined by Ayurda) and will be credited using the same method used to pay for the order. Since we use a secure payment system, we do require your credit card details to process your refund.

Please contact Ayurda USA before returning anything to ensure the most appropriate outcome.

What to do if you have damaged or missing product?

In the off-chance your product(s) arrives damaged, immediately contact Ayurda USA. Take a clear picture of shipping boxes/packaging and contents with your smart phone or digital camera and email it to us.  Do NOT discard the box or any contents for possible USPS or UPS inspection. Both shipping services require a verification of the lost or damaged goods in order to provide any reimbursement. 
Failure to keep all contents of the package may invalidate a refund or replacement. If an item is leaking, place entire contents, including the box, inside a plastic bag.

If an item is missing, contact Ayurda USA within 72 hours of receipt to notify us of the issue.

How do I cancel an order?

The best way to cancel an order is to call or email us ASAP and providing the order has not been sent; we will cancel it with no worries. However, you must remember that in most cases, orders placed are dispatched the same or next business day. Orders that have been dispatched cannot be cancelled or refunded due to Health and Safety Regulations. 

Do I have To Pay Sales Tax?

Ayurda USA is required by current law to collect sales tax on orders shipped to California. If you are in the Skincare, Beauty or Spa trade, you may fax us a voided copy of your company check and a signed resale card and you will likely have your purchases classified as non-taxable, for resale, but we must charge sales tax until we received those documents and management approval for your account.

Ayurda North America Contact Details

info.us@ayurda.com

Ayurda New Zealand Contact Details

info.nz@ayurda.com

Ayurda Australia uses Australia Post for all natural skincare product deliveries in Australia. All parcels will be delivered to the provided shipping address. It is recommended to provide a work address for delivery if no one is home during business hours, as in most cases, the parcel cannot be left unattended. Where no one is home to sign for the parcel, a card will be left detailing the nearest Australia Post outlet where the parcel can be collected. Parcels will be dispatched once payment has been processed. 

Postal Charges for Australian Orders

Based in New Zealand, Ayurda Global can send product anywhere in the world via international courier. All parcels will be delivered to the provided shipping address. It is recommended a work address is provided for delivery if no one is home during business hours, as in most cases, the parcel cannot be left unattended. Where no one is home to sign for the parcel, a card will be left detailing the nearest Post Office outlet where the parcel can be collected. Parcels will be dispatched once payment has been processed. Orders processed prior to 12 noon will be sent on the same day. Allow 10-15 working days for delivery.

Postal Charges for International Orders

Ayurda New Zealand use a local courier service.

Postal Charges for New Zealand Orders